Privacy Policy

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988.

What We Collect

We may collect personal and sensitive (health-related) information such as your name, contact details, and information relevant to your counselling sessions.

How We Use Your Information

Your information is used to:

• Provide counselling services

• Manage appointments and communication

• Maintain accurate records

• Meet legal and ethical obligations

Storage and Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no online system is completely secure.

Third-Party Services

We may use secure third-party platforms (e.g., for bookings or video sessions). These services may store or process your information, including overseas, in accordance with their own privacy policies.

Confidentiality and Disclosure

Your information is kept confidential and will only be disclosed if required by law, for professional supervision (with identifying details removed), or where there is a risk of serious harm to you or others.

Access and Correction

You may request access to or correction of your personal information at any time.

Retention of Information

We retain personal information only as long as necessary to meet legal and professional obligations, after which it is securely destroyed or de-identified.

Complaints

If you have any concerns about how your information is handled, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact

For any questions or concerns, please contact:
admin@coreycounsellor.com